Access, roles in the menu & escalation
How Omnifleet decides what you can open, and what to do when access is denied.
Your administrator assigns a role that controls which areas of the console you can open and which actions you can take. Effective access can depend on the organization and group you have selected in the header.
If something you need is blocked, contact your organization administrator with the details below.
How access works
- Your role applies in the context of the organization (and, where relevant, the group) selected in the header.
- If you change organization or group, what you are allowed to do can change.
- Some sidebar entries only appear when your role allows that area. If you expect a link and it is missing, your role or current group context may not include it.
Roles & Permission (settings)
Users who may manage roles can open Setting → Roles & Permission. That area lists roles, supports search, and offers filters (for example scope and status) plus actions your role allows—such as creating or editing a role.
If you cannot open Roles & Permission, ask your organization administrator to adjust your role or to make changes on your behalf.
Access denied in the main panel
When a page is blocked, you may see a panel titled Access denied with the name of the area and a short reason. Typical cases:
- Switch to a valid organization/group before opening this page — Select the correct organization and group in the header switcher (see Organization & group context).
- Switch to a valid organization before opening this page — Pick an organization you belong to.
- Your role does not include the required permission code for this route — You are in the right context but the feature is not enabled for your role. Contact your organization administrator.
Redirects instead of a page
Some screens send you elsewhere (for example back to the dashboard) if a direct link is opened without the right access. If that happens repeatedly, confirm organization and group selection and ask an administrator to review your role.
What to tell your administrator
Include:
- Which screen or menu item you need (for example User Management, Invited Drivers, Reports, or Audit Logs).
- The organization and group you were using.
- Whether you saw Access denied or were redirected.
Related
- Organization & group context
- Standalone reference: Permissions